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Shipping & Returns

Last updated: May 2026

At El Molino Bakery Supplies, INC., we are committed to providing reliable service and quality products to our customers. Please review the following shipping and return policies before placing an order.

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Shipping Policy

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Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary depending on product availability, order volume, and seasonal demand.

Shipping Methods

We may ship orders using:

  • UPS

  • Freight carriers

  • Local delivery services

  • Third-party logistics providers

Shipping methods may vary depending on the size, weight, and destination of the order.

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Orders may be handled through different shipping methods depending on the product type, order size, and customer location.

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We currently operate with mixed shipping methods, including:

  • Shipments managed directly by El Molino Bakery Supplies, INC.

  • Shipments coordinated and managed by the customer using their preferred carrier or transportation method.

  • Orders subject to custom shipping quotations based on volume, weight, destination, or product type.

  • UPS, freight services, local delivery, and third-party logistics providers.

The applicable shipping method will be determined according to the specific characteristics of each order and delivery area.

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Delivery Times

Estimated delivery times are provided as a reference only and are not guaranteed. Delivery delays caused by carriers, weather conditions, holidays, or other external factors are beyond our control.

Shipping Coverage

We currently ship within selected service areas in the United States. Shipping availability may vary depending on the destination and product type.

Shipping Costs

Shipping charges are calculated based on order size, weight, destination, and selected delivery method.

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Returns & Claims Policy

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Food & Perishable Products

Due to the nature of bakery ingredients, food products, and perishable items, all sales are generally considered final and non-returnable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help process your claim, please provide:

  • Order number

  • Photos of the product and packaging

  • Description of the issue

Return Eligibility

Non-food items may be eligible for return only if:

  • The item is unused and in original condition

  • The return request is approved by our team

  • The return is requested within the applicable timeframe

Approved returns may be subject to restocking fees.

Non-Returnable Items

The following items are generally non-returnable:

  • Food products

  • Opened items

  • Perishable goods

  • Clearance or final sale items

  • Customized or special-order products

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Limitation of Liability

El Molino Bakery Supplies, INC. is not responsible for shipping delays, carrier issues, or damages caused after delivery has been completed by the shipping provider.

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Contact

If you have any questions regarding shipping, returns, or claims, please contact our team:

📞 (404) 645-5995
📧 info@elmolinousa.com

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